Terugbetalingsbeleid

In general, we do not support returns. Why? Because the products you order are personalized and made specifically for each order. It is not easy to put them back in stock and sell them to another customer.

 

Exceptions

We make an exception for packages lost in transit, please get in touch with us at info@hikedaway.com within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

 

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. For these cases, please get in touch with us at info@hikedaway.com.

Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. For these cases, please get in touch with us at info@hikedaway.com.

Unclaimed: If you are not able to receive your order at the address, the shipments may be available for pick up at a local post office or carrier pick-up point. Shipments that go unclaimed may be returned. For these cases, please get in touch with us at info@hikedaway.com.

 

Defect

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect. For these cases, please get in touch with us at info@hikedaway.com.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hikedaway.com.